Generally, Qepwix users and the Qepwix trading platform are protected by the fund. When a user’s loss is not a consequence of their own actions or behaviour on our platform, Qepwix is committed to protecting their funds with the Qepwix Protection Fund.

We also believe the presence of the Qepwix Protection Fund will encourage other CEXs to address concerns of accountability, safety, and security in crypto.

Cryptocurrency trading is subject to high market risk, and we encourage all our users to make their trades cautiously. As per Qepwix's official Risk Disclosure and compliance policies, Qepwix is not responsible for trading losses and, as such, these incidents will not be covered by the Qepwix Protection Fund. Attempting to commit fraud or abuse on the Qepwix platform also excludes such individuals from coverage in the Qepwix Protection Fund.

The Qepwix Protection Fund explicitly, but not exhaustively, does not cover incidents where the user is deceived into authorising a transaction or mistakenly authorises a transaction. This also extends to cases where there appears to have been an unauthorised transaction, but no external transfers have been made.

In the rare and regrettable event that a user may require aid from the Qepwix Protection Fund, users should contact the Qepwix Protection Fund team at support@qepwix.com within 30 days of the incident

Users should ensure that they have filed a police report in their local jurisdiction prior to contacting Qepwix, and submit a copy of the police report to our team. We will use all the information provided by the user to conduct a forensic investigation and determine fair compensation.